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IS THE NATIONAL DO-NOT-CALL LIST THE ONLY DO-NOT-CALL LIST?
Organizations making calls that are exempt from the National DNCL (except for organizations collect- ing information for a survey) are also required to keep their own do-not-call lists For example, when a broker or salesperson contacts a consumer under terms of the exceptions specified on Page 3, that consumer can still ask to be put on the broker’s do-not-call list This request can be verbal, and does not have to be submitted in writing
This means that a broker office must create and maintain its own do-not-call list Even if there is an “existing business relationship” as defined by the legislation, and your client asks to be put on your firm’s list, you must be able to comply and be able to refer to that record at any time
It is recommended that a broker office develop the structure for their organization’s own do-not-call list in a simple computerized format that is accessible to everyone in the organization Your do-not-call list should include the name of the individual, the telephone number(s) specified, and the date of the request A telephone number needs to be maintained on the internal list for three years and 14 days
A simple EXCEL form has been created as a PDF that brokers can download from the CREA DNCL Compliance Centre on REALTOR Link® for this purpose
HOW DO CONSUMERS REGISTER?
Consumers will be able to sign up for the National DNCL after September 30th, 2008, by
telephone, fax or email There is no cost to consumers to register A website has been created, www.LNNTE-DNCL.gc.ca, that allows consumers to register their phone numbers online Consumers can also register by phone The telephone number for consumers to call is 1-866-580-3625 (DNCL) Consumers can register any of their Canadian telephone numbers on the list including home phones, cell phone numbers or fax numbers
As a result of CRTC Compliance and Enforcement Regulatory Policy 2014-341, as of June 25, 2014, registered numbers will stay on the National DNCL permanently Previously, numbers were only registered for a limited period of time Note that as of the time of this update the National DNCL website still includes some inaccurate material that suggests numbers need to be re-registered
It is important to know that the registration is for the telephone number, not the person If a registrant changes their telephone number, they will have to register their new telephone number with the National DNCL Telemarketers will be allowed 31 days to update their lists, so consumers may continue to receive unsolicited calls for a few weeks after registering their telephone numbers
The National Do-Not-Call List - Information for REALTOR® Members 3