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WHAT IS THE NATIONAL DO-NOT-CALL LIST?
The Canadian Radio-Television and Telecommunications Commission (CRTC) is responsible for the National Do-Not-Call List (DNCL), which contains the names and telephone numbers of consumers who do not want to receive unsolicited telephone calls from telemarketers
Telemarketing is the use of telephony technology (telephone, cellphone, fax, etc) to make unsolicited telephone calls or send unsolicited messages to consumers for the purpose of solicitation Solicitation is selling or promoting a product or service, or soliciting money
The object of the National DNCL is to provide a way for consumers to prevent telemarketers from calling them without consumers having to deal with individual telemarketers and their do-not-call lists Telemarketers will not be permitted to call any of the numbers on the National DNCL, unless they already have an existing business relationship with the consumer or individual. Please see the definition of existing business relationship on Page 2
The federal legislation creating the framework for the National DNCL was passed in 2005 The list became active on September 30th, 2008 Bell Canada is the operator of the National DNCL and is responsible for registering numbers, providing telemarketers with up-to-date versions of the National DNCL, and receiving consumer complaints about telemarketing calls
There is no cost for getting on to the list Telemarketers are required to monitor the National DNCL and remove any numbers they find on it from their calling lists Effective June 30, 2014, all registrations are permanent although consumers can, at any time, have their number removed Telemarketers have to pay for access to the list
Real estate brokers and salespersons, including REALTOR® members, making unsolicited telephone calls are “telemarketers” within the meaning of the legislation This doesn’t mean you cannot contact consumers in other legal ways, such as direct mail It means if the consumer (including private sellers) puts their telephone numbers on the National DNCL, you cannot telephone or fax them to solicit business unless the situation meets one of the exceptions described on Page 2
Do-Not-Call in other countries
• The Do-Not-Call Registry in the United States was established by the Federal Trade Commission in 2003 It now includes more than 100 million phone numbers
• There are more than 10 million telephone numbers registered in the United Kingdom’s Telephone Preference Service
• Australia’s do-not-call registry generated more than one million phone numbers in four weeks
• The Telecom Regulatory Authority in India is establishing a national do-not-call list
• In Canada, 63 per cent of respondents in a 2007 national survey said they would register with a do-not-call registry
The National Do-Not-Call List - Information for REALTOR® Members 1