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Automated calls are only allowed when there is no attempt to solicit, for example if the call is for public service reasons, for emergency purposes, to collect on an overdue account, or to participate in research Unless provincial legislation provides otherwise, such calls are only permitted at the following times:
• 9:30 am to 8:00 pm on weekdays,
• 10:30 am to 5:00 pm on Saturdays, and • Noon to 5:00 pm on Sundays
There are no hour restrictions, however, if the automated calls are made for public service reasons they must start with a clear message telling you who is calling, including a mailing address and a local or toll-free telephone number
Automated calls must display the number where the call is coming from or an alternate contact number
Live Calls
When live telemarketers call consumers, they must identify the person or organization that they repre- sent The telemarketer must, if you request it, provide the name, address and telephone number of
a person whom you can contact Telemarketers are required to display the number where the call is coming from or an alternate contact number There are no hour restrictions on live telemarketing calls
If a consumer does not wish a telemarketer to contact them again, they have the right to request that the telemarketer place their name and number on the telemarketer’s do-not-call list Following this request that name and number must be removed from the telemarketer’s calling list within
30 days of the request Telemarketers are required to maintain the information on their do-not-call lists for three years1
For additional information, please refer to the CRTC Telecom Decision 2006-52, Statement of Consumer Rights The official documents are accessible through the CRTC website at:
www.crtc.gc.ca/eng/archive/2006/dt2006-52.htm
MORE INFORMATION
Consumers and telemarketers can both go to the CRTC’s DNCL website, or call their toll-free number, for information: www.LNNTE-DNCL.gc.ca or (866) 580-3625
Information for consumers and telemarketers can be found on the CRTC’s website at:
www.crtc.gc.ca/eng/telemarketing.htm
To read the rules framework for unsolicited telecommunications, go to:
http://www.crtc.gc.ca/eng/trules-reglest.htm
To read about the change in 2014 to make National NDCL registrations permanent go to:
http://www.crtc.gc.ca/eng/archive/2014/2014-341.pdf
Please also refer to the CREA DNCL Compliance Centre on REALTOR Link®
The National Do-Not-Call List - Information for REALTOR® Members 9